Need help with your claim?
If you need help in making a claim or would like to follow up on the status of a claim our teams are ready to help. Click the link below for details and remember to have your policy number ready.
Contact our Claims TeamCustomer Enquiries
For general enquiries, or if you need help in purchasing a policy, feel free to reach out to our customer service team Monday to Friday 9am to 6pm.
Phone: 0800 888 642
Email: contactus@nibtravel.co.nz
24hr Worldwide Emergency Assistance
If you need urgent help while travelling, try and call us as soon as possible, and before you go to hospital if not critical.
Phone: +61 2 9234 3170 or +61 2 8256 1570
Email: assist@nibtravel.com
For more information visit our nib International Assistance page.