24hr Worldwide Emergency Assistance

Phone: +61 2 9234 3170 or +61 2 8256 1570

  • Call reverse charges via the local operator to avoid call costs.

Email: assist@nibtravel.com


If you need to call for Emergency Assistance, please have ready:

  • Your name
  • Your nib Travel Insurance policy number
  • The nature of your emergency
  • The phone number of where you are
  • The names and contact details of any hospitals or doctors you have visited

Our emergency assistance team works around the clock assisting you wherever you are and whenever you need help.

Medical support overseas

Help when requiring medical treatment and payment of hospital bills.

Medical evacuation home

Help with medical evacuation in case of sudden illness or serious injury.

Keeping your families and friends back home in touch

Help coordinate with embassies and keeping you in touch with your family.

When things go awry

Provide assistance when your passports and travel documents are lost or stolen.

This is a brief summary of cover and does not include the full terms, conditions, limitations and exclusions. Consider the PDS and TMD and if the product is right for you.